How come other ISPs are charging about £100 to register a single .com but you charge only £11?
Most of the profit is made on the hosting and little is made on domains. We don't pretend to that our services are the fastest in the world or that our servers can handle the traffic for multi-billion dollar conglomerate company sites. It's just effective hosting for 99.9% and businesses and personal sites.

Does CheltenhamSpa.Net own the domain?
No, you do.

What are the three directories for when I FTP?
Private Holds database files and anything you want hidden.
Logs Holds the log files.
HTdocs Where your website is. Upload your index.html and other files into this directory.

Can I transfer my domain/webspace from another provider to you? How much does it cost?

You can move the domain and providing your current hosting company
does not charge for moving the domain the transfer is free.

If the domain is a: .CO.UK , .LTD.UK , .ORG.UK , .PLC.UK
Simply ask your current provider to Change the IPS tag to:
"FASTHOSTS"

If the domain is a: .COM, .ORG , .NET

Simply ask your current
provider to modify the name servers to:
Primary Name Server: ns1.livedns.co.uk
Secondary Name Server: ns2.livedns.co.uk

Usually the transfer will only take 24-72 Hours.

Can I collect e-mail direct from you?

You can. Setup your e-mail client (e.g. outlook) to the following:

e-mail Access SMTP (outgoing): Provided by your ISP e.g. Freeserve, AOL etc
POP3 (incoming): mail.<yourdomain>.com
Username: The full email address e.g. root@<yourdomain>.com
Password: As you have specified (May need to be set, if never used before)

Can I use multible POP3 e-mail boxes?

 As default root@<yourdomain> is setup. However you can request other POP boxes for free.

Why do I need multible POP3 e-mail boxes?

If you want to enable several people to have e-mail in most cases its best to have multible POP boxes. Each person collects from a different POP box.

Can I use multible e-mail addresses? How do they work?

You can use as many e-mail addresses as you like. As default, anything in front of the @ will get passed to you. However you can setup each address to be forwarded to a different e-mail address or POP box.
e.g.
bob@example.co.uk goes to bob@hotmail.co.uk
tim@example.co.uk goes to tim@tims.freeserve.co.uk
sales@examples.co.uk gets collected from a POP3 box.


Do I get banner ads or adverts on my site?
No.

Do I have to put a link to any of your pages from mine?
No.

Do I have to put Cheltenham Spa or anything on my pages?
No.

Can I have sub domains (e.g. subdomain.ofthisdomain.co.uk)? How much does this cost?
If you have the domain example.co.uk we can host the domain sales.example.co.uk.
This can look and appear as a separate site and have its own e-mail settings.
There are no extra domain charges but it will and cost an extra £25 hosting charge.


Can my e-mail be copied to multiable e-mail addresses?
Yes. For example you can have all e-mail from
bob@example.co.uk sent to bob@atwork.com and copied to bob@bobhome.freeserve.co.uk

Can I use my e-mail with hotmail? Yes.
You can have your e-mail forwarded to a hotmail account so you can read your e-mail through a browser.

Will you design my site for me?
Cheltenhamspa.net doesn’t offer a web design service but we can put you in touch with people that do.

How long do the log files for the site get stored for?
A week.

I forgot my password(s) what do I do?
Send us an e-mail and we will reset it. support@cheltenhamspa.net

Can I use this service for my business?
Yes. There is no extra charge


How do I access a database in my ASP scripts?

Upload a database file into the private directory of the website. If you have a control panel use it to setup a ODBC connection and call it 'testdb'. If you don't have a control panel e-mail support.

In your code put something like this:


<%
  Option Explicit
  Dim RScon
  Dim DataCon

  Set rscon = Server.CreateObject("ADODB.Recordset")
  Set DataCon = Server.CreateObject("ADODB.Connection")

  DataCon.Open "DSN=testdb"
  Set rscon = dataCon.Execute("SELECT * FROM questions")

  if not (rscon.EOF and rscon.BOF) then
    Response.Write "database has records"
  else
    Response.Write "database does not have records"
  end if

  Set rscon=Nothing
  DataCon.Close
  Set DataCon = Nothing
%>


How can I get the search engines to see my site?

Firstly make sure that you have all the content you need on the site. Search engines base their rating/rankings on the content/wording and links on the site. A site that has the word ‘banana’ written many times on the site is more likely to be listed higher than one with only written once. Writing ‘banana’ a hundred times at the end of the page won’t help because the search engines are getting smarter and will reject this type of content. Using ‘banana’ in headings/titles and in ‘alt’ HTML tags, this is likely to improve the sites rating. Chose those words well. What will people be typing in to get to your site? If you are selling bananas your key words could be ‘buying bananas’, ‘purchasing bananas’ etc
   Make sure all pages comply with HTML/XML standards. Poor HTML does not go down way with the search engines. Try and get as many sites as possible to link to your site. Search engines such as Google use this method to see how popular the site is.


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